Returnable Product

Pickup for refund/replacement policy covers only within Imphal. So if you are not from Imphal, please check the size chart thoroughly before ordering to avoid sizing issues. If you want to come & replace/refund, it should be done within 48 hrs. Our warehouse is at Kwakeithel

FOR YOUR ORDER TO QUALIFY FOR RETURN/REPLACEMENT:

• Refunds will only be processed for damaged, defective, wrong product or wrong size. PLEASE NOTE THE SHIPPING CHARGE WHERE APPLICABLE WILL NOT BE REFUNDED.
• Return request should be made within 48 hours after the product is delivered.
• Requests for RETURN/REPLACEMENT due to loss of interest in the product will not be accepted.
• Product packaging, labels & tags must not be tampered with.

Replacement policy covers :
1. Wrong product size
2. Defective Product
Replacement can only be done once.

Refund policy covers :
1. When a replacement is not available
2. Partial refund for minor product defect or anything reasonable

How to request refund/replacement?
▪Contact us within 48 hrs after receiving your package.
▪Include your order number OR Include your order details (name, address & order date).
▪Include the reason for refund/replacement.
▪Include pictures of the product with included tags, invoice and packaging box.
▪For refund, include your phonepay/gpay/paytm/netbanking number.

Any refund/replacement request should be made within 48 hrs after receiving the package. Anything after the period will not be entertained.

If you have any other questions you can reach us at: 
E-mail: hello@septemver.com
Helpline: +9170054 93794 
WhatsApp : +919774484093